Pagora

Data Deletion Instructions

Version 1.0 · Last updated

You can delete your Pagora account and the data associated with it at any time, including data we received when you signed in with Google or connected a Facebook, Instagram, Threads, LinkedIn or other social media account. This page explains how, what we delete, and the limited information we keep and for how long.

1. Delete your account in the app

  1. Sign in at app.trypagora.com.
  2. Open Settings and choose Account.
  3. Select Delete account and confirm.

Your account is closed immediately: you are signed out, any posts waiting to be published are cancelled and your connected accounts are disconnected. We then delete your data as described below within 30 days.

2. Ask us by email

If you can’t sign in, or prefer not to use the app, email support@trypagora.com from the email address linked to your Pagora account, with the subject “Delete my Pagora account”.

We will reply within 3 business days to confirm your request. If you write from a different address, we will ask you to verify that the account is yours before deleting anything. We complete deletion within 30 days of confirming your request and email you when it is done.

3. Remove a single connected account

To remove one social media account without deleting your Pagora account, open Settings, choose Connected accounts and select Disconnect next to the account. We delete the access tokens for that account straight away and cancel any posts waiting to be published to it.

You can also revoke Pagora’s access from the platform itself. On Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), select Pagora and choose Remove. In the Instagram and Threads apps, you can also remove Pagora under Website permissions in settings. On LinkedIn, go to Settings → Data privacy → Permitted services and remove Pagora. For Google sign-in, use your Google Account permissions page.

Revoking access on a platform stops Pagora from using that account, but it does not delete data we already hold. To delete that data, delete your Pagora account or email us as described above.

4. What we delete

When your account is deleted, we delete:

  • your account details: name, email address and profile picture;
  • access tokens and details of every connected social media account, including Facebook Instagram, Threads and LinkedIn data such as page and account IDs, names and profile pictures;
  • your content: the material and files you uploaded, your works (slides, web pages and social images), drafts, captions and publishing history; and
  • product analytics and error reports linked to your account.

Deletion happens within 30 days of your request. Copies in our encrypted backups are removed as those backups are overwritten, within a further 30 days, and are not used in the meantime.

5. What we keep, and for how long

InformationWhy we keep itHow long
Billing and transaction records, if you had a paid planRequired by tax and accounting lawAs long as the law requires, generally 7 years
A record of your deletion request (email address, date and outcome)To show we handled your requestUp to 24 months
Information needed for a legal claim, investigation or to prevent abuseLegal obligations and safetyOnly until the matter is resolved
Aggregated statistics that cannot identify youUnderstanding how the Service is usedNot linked to you, so not deleted

6. Content you already published

Posts that Pagora published for you live on the social media platform, not with us. Deleting your Pagora account does not remove them. To delete a published post, delete it on the platform where it was posted.

7. Questions

Email support@trypagora.com with any question about deleting your data. Our Privacy Policy explains how we handle personal information.